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About the Community

Everything you need to know about this community

7 Topics
joel.stocker
joel.stockerCommunity Manager
 Getting started in the community
Eliza
ElizaNew Participant
 Getting started in the community
We're launching the new community!

Our new Community is LIVE! Ok, so it’s finally here...drumroll please...?You can find a link to our brand spanking new community here, make sure to refer your colleagues as well! https://community.company.com/You should see our new community as a one stop shop to answer all of your most pressing needs. Can’t find an answer? Simply post a question on the community! Of course, if you still want to contact our support team you can do so here! Everyone has their own profile on the community, and can vote on ideas and suggestions.  We even have a points leaderboard too, so look out in case your name appears there. We will be giving points to the users who answer the most questions on the community, are the most active and post the most popular requests in the ideation section. We can also reward badges to our users…so keep an eye out for that too. That’s it for now! Any questions...ask the community! - Frank

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Eliza
Eliza
ElizaNew Participant
 Getting started in the community
New to the Community? Here's everything you need to know!
New to the Community? Here's everything you need to know!Getting started

Is this your first visit to our lovely company community? Welcome! We’re super happy to have you here!   What are we doing here? First things first, what are we actually doing in the company community? Our community is meant to be useful for both new and veteran customers, your level of expertise does not matter. That’s the beauty of our little community here, we have a TON of expertise on the platform daily about our company, Data & Analytics, Reporting and others—It really is an endless list of possibilities.   A (really) quick tour The basic setup of our community is simple:   Getting Started(You’re here now!) New to the community? New to our Company? Visit me first!Analytics & ReportingWe’re a Data & Analytics company, so it makes sense to have a whole lot of ideas on how to best be using your data, right? We have got you covered!   Platform & IntegrationsGuides & Articles on using our platform, or integrating with other tools you might already have added to you

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Eliza
wouter.kurstenCommunity Manager
 Getting started in the community
Eliza
ElizaNew Participant
 Company announcements
How to contact support (when it’s really needed!)contact support

Look, obviously we would like you to use the community as the first point of contact when encountering questions or problems, as chances are your peers have dealt with them before!   But, if you’re encountering a problem the community really can’t fix, we’re also not going to make it difficult for you to find us—We’re here to help!   What to check before reaching out to support:Looking for best practices Luckily we have so many clients that have used our software in ways we could have never imagined. We’d suggest posting your question here (link).   Issues with 3rd party scripts and implementations Don’t get us wrong, we love 3rd party scripts just as much as any other person. However, given their nature (3rd party) we also can’t take responsibility for their inner workings. Please consult the 3rd party in question, or the developer that helped you set them up.   Contact details   Email: support@company.com (We will get back to you within 24 hours)   Status updates: www.company.com/sta

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Eliza
Eliza
ElizaNew Participant
 Getting started in the community
Eliza
ElizaNew Participant
 Company announcements
Company Investors Update: Q4 2019
Company Investors Update: Q4 2019

Hey Team, It’s been an awesome, but intense, winter. Many things are tracking well, but there are some challenges we’re working through. TL;DR Revenue is up 22%  We’re scaling up important product initiative Apollo.  We finally closed Microsoft for a major partnership  Big time hire — we closed Joe Bloggs as our new VP All The Things Mrs Customer Success herself had a major life event — welcome to Baby Customer Success! Key Metrics: We continue to have a ton of momentum across every important metric. From Sep to Nov we grew revenue 5%+ Every Month. From Aug to Nov we grew 17%. We are also on pace for a really huge December. We’ve learned something big this quarter about our Pricing Model and by February we’ll be on a $2M run rate. Needless to say I’m cautiously pumped. We’ve basically 2x’d on revenue so far this year and I believe will have 2.5x’d by end of year. One big thing we are scaling up is our Super Cool New Widget. We now have 25+ Companies that have bought Our Supe

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Eliza

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